Common procurement questions.
Practical information to help you prepare a more useful inquiry.
What information should I include in an inquiry?
Start with the product or application, required quantity and unit, opening dimensions, substrate and the cables or services involved. Include any project specification or documents your buyer requires.
Where can I find product dimensions and packing?
Send the product name or photo reference, required dimensions and packing preference with your quote request.
Does a product name establish a fire-resistance rating?
No. Any performance claim needs supporting documentation for the relevant product and conditions. A material should not be assumed to provide a rating in every installation.
Are prices available on the website?
This is an inquiry catalogue, without online prices or checkout. Commercial terms can be addressed when the required product, quantity and project details are confirmed.
How do I request technical documents?
Identify the product and application and include the standards or documents your buyer requires in your inquiry.
How do I send an inquiry?
Use the quote form to open an email with your requirements, then send it from your email app. You can also email 1446848721@qq.com or call +86 17692798590.
Do you accept wholesale and custom requirements?
We welcome wholesale and custom enquiries. Include the material, dimensions, quantity and packing requirements in your request.
What delivery time should I plan for?
Include the product, quantity, delivery destination and target date so the quote can address your schedule.
Who can I contact about an order?
Wei Jiaming (魏佳铭) is the foreign trade contact. Email 1446848721@qq.com or call +86 17692798590. Time zone: Beijing time (UTC+8).
Buyer guides
Go deeper into the buying process.
Firestop Materials: A Procurement Comparison
Compare firestop pillows, putty, compound, coated boards and sealant by purchasing information, documentation and questions to resolve.
Read guide02Cable Penetration Inquiry Checklist
Prepare a clear firestop enquiry with opening details, cable information, project documents, quantity units and unresolved questions.
Read guide03Firestop Documentation Checklist
Understand which firestop documents to request and how to match product identity, application scope, revisions and project requirements.
Read guideStart with your project.
Tell us what you need to seal or protect, the dimensions involved and your project requirements.